Intergraph's I/CAD and Mobile for Public Safety software helps Arlington Better Manage Large-scale Multi-agency EventsHUNTSVILLE, Ala., Feb. 28, 2012 — (PRNewswire) — The City of Arlington, Texas, recently selected Intergraph® to provide Computer-Aided Dispatch (I/CAD) and Mobile for Public Safety software and services to manage its police, fire and EMS response. As home to the Dallas Cowboys, the Texas Rangers, and the 2011 Super Bowl, the City of Arlington responds to more than 400,000 service calls per year, while serving 380,000 residents with 600 sworn officers and 32 CAD operator positions.
The Intergraph Incident Management solution will replace Arlington's 15-year-old system that lacks the capabilities and support the city requires. Arlington was in need of an incident management system and mobile technology that could manage numerous large-scale events and multi-agency dispatching for police, fire and EMS.
The Intergraph solution will allow the city to take advantage of a modern technology platform that meets their need to scale to the large number of calls for service and events that the city manages. It will provide their dispatch operators the ability to communicate and provide critical data to their field personnel who rely on mobile devices to access this data. With automatic vehicle location (AVL) functionality, dispatchers will have the ability to view the location of vehicles within the city, with expected improvement in routing to emergency calls.
More than 245 customers in 28 countries, speaking 14 languages, use Intergraph public safety and security solutions. Intergraph is the choice of public safety and security agencies that protect 1 in 12 people in the world.
About the City of Arlington
The City of Arlington Dispatch Services is responsible for providing the means by which the general public may report the existence of an incident requiring fire, police, or ambulance response; and to provide the means by which the incoming reports and requests are received, managed, and disseminated in a timely manner to the proper personnel and agencies. The Dispatch Services Section goal is to provide prompt, accurate, and appropriate processing of emergency and non-emergency calls for service. The City provides high quality emergency and life safety services to the citizens and visitors of Arlington, Texas.
Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph's industry-specific software to organize vast amounts of data to make processes and infrastructure better, safer and smarter. The company's software and services empower customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world.
Intergraph operates through two divisions: Process, Power & Marine (PP&M) and Security, Government & Infrastructure (SG&I). Intergraph PP&M provides enterprise engineering software for the design, construction, operation and data management of plants, ships and offshore facilities. Intergraph SG&I provides geospatially powered solutions including ERDAS technologies to the public safety and security, defense and intelligence, government, transportation, photogrammetry, and utilities and communications industries. Intergraph Government Solutions (IGS) is an independent subsidiary for SG&I's U.S. federal and classified business.
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Stephanie Deemer, Executive Manager Public Relations/Government Relations