The internationally recognized SCP standard was created by a consortium of leading technology companies with Service Strategies Corp. and defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results.
"The Sage Timberline Office team again demonstrated their commitment to delivering quality technical support," said SCP auditor Ben Stephens, who completed the Sage Timberline Office on-site review. "The management team continues to find creative new methods to improve service levels and drive customer satisfaction."
SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of more than 100 business elements defined in the SCP program. SCP Certification measures factors such as corporate commitment and strategic direction, customer satisfaction, performance metrics, research and development interface, and other strategic areas of the support operation. Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual re-certification audits.
"We are very proud in being recognized for our continuous improvements in customer support," said Curtis Peltz, Sage Software senior vice president and general manager, Construction and Real Estate Solutions. "SCP Certification re-affirms our ongoing commitment to our customers to provide a level of support that is among the best in the business."
The current SCP Certification is the latest in a string of achievements by the Sage Timberline Office support team. In 2001, Sage Timberline Office Customer Support was the first in the construction and real estate software industry to achieve SCP Certification. Recently, the support center won the 2005 STAR Award (Software Technical Assistance Recognition) for Service Excellence in the category of High Call Volume and was also honored as a Finalist in the category of Sustained Performance, by the Service & Support Professionals Association (SSPA).
Companywide, Sage Software's Irvine, Calif. (Sage MAS 90/200, Sage MAS 500 and Sage PFW ERP) and Atlanta (Peachtree by Sage) support centers have held SCP Certifications since 1998 and 2001, respectively. The company's Rocklin, Calif. support center (Sage BusinessWorks Accounting) has held SCP Certification since 1999. In addition, the St. Petersburg, Fla., Herndon, Va. and Atlanta support centers (Sage Abra HRMS, Sage Carpe Diem, Sage FAS Fixed Assets, Sage TimeSheet and Timeslips by Sage) all first received SCP Certification in 2004.
Additional information about Sage Timberline Office products and customer support can be viewed at www.sagetimberlineoffice.com or by calling 800-628-6583.
About Support Center Practices (SCP) Certification
The SCP Certification program defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes and provides a clear focus on measurable results. The world's leading service and support providers use SCP Certification as a roadmap for service excellence and a measure of success. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858.674.4864, toll free in North America 800.552.3058, email Email Contact or visit www.scpcertification.com.
About Sage Software (formerly Best Software)
Sage Software offers leading business management software and services that support the needs, challenges and dreams of more than 2.4 million small and mid-sized business customers in North America. Its parent company, The Sage Group plc (LSE: SGE.L), supports 4.7 million customers worldwide. For more than 25 years, Sage Software has delivered easy-to-use, scalable and customizable software for accounting, customer relationship management, human resources, time tracking and the specialized needs of accounting practices and the construction, distribution, manufacturing, nonprofit and real estate industries. For more information, please visit the Web site at www.sagesoftware.com/moreinfo or call (866) 308-2378.
Media Contact Pete Kent Public Relations Sage Software 503-439-5919 Email Contact